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Data Recovery Direct - Support Section.

Questions and Answers

If you are looking for brand-specific hard drive questions, please click here.

Information about our services and charges.

Average turnaround:

Our average data recovery service turnaround is between 24-48 hours for priority service and 3-5 business days for our standard data recovery services, in some rare cases might takes a bit shorter or longer depends on the case complexity.

Things you need to do before you send your media to us:
  • Get a quote from our website, our data recovery quotation system generates an instant quote and emails a copy of our quote to your email address.
  • Follow the steps on our (Now What) page.
  • Arrange for our third party collection service or ship your media to us, here is a link of how to package and ship your media.

No Fix No Fee Policy:

Our No Fix No Fee policy applies to all (Standard Service) hard disk drive recoveries excluding hard disk drives which have been previously opened or the warranty seal is broken or void.

Our data recovery fees does not include the shipping or collection cost. We usually use DHL-UK shipping service, our charges are around £12.99 to £14.99 per shipment.

Payment Policy:

We do not ask for an upfront payment for our data recovery services apart from the attempt fee if it is applicable, however, by sending your faulty media to Data Recovery Direct (Digiware Ltd.), you are agreeing to pay the quoted recovery fees when your data is fully recovered or up to 90% of the entire media data is recovered. You are also agreeing to pay the Attempt Fee if it is applicable. Partial recovery fees are applicable upon customer acceptance. If the recovery is unsuccessful then you will not be liable to any recovery charges.